Restituzioni e rimborsi

Good morning, it is possible to proceed with the return by sending an email to customer service within 15 days of purchase. Indicate all order data and the reason for the return. Attach photos of the product to better clarify the reasons for the return. The request will be followed by our customer service.

It is possible to proceed with the return by sending an email to customer service within 15 days of purchase. Indicate all order data and the reason for the return. Attaching photos to better clarify the reasons.

It is possible to proceed with the return by sending an email to customer service within 15 days of purchase. Indicate all order data and the reason for the return. Attaching photos to better clarify the reasons.

All products benefit from the return policy principle. Each returned product will be checked for its integrity and functioning. If successful, the refund will be made as per the internal procedure described.

It is possible to proceed with the return by sending an email to customer service within 15 days of purchase. Indicate all order data and the reason for the return. The refund will be made within 10 days of delivery of the return.

The order is always followed by a tracking code provided by the carrier. It is possible to track the package at any time.

It is possible to proceed with the return by sending an email to customer service within 15 days of purchase. Indicate all order data and the reason for the return. In the event of a lack, omission or error attributable to us, we will collect the item and carry out a replacement/refund.

If the packaging is damaged, broken or has anomalies, sign the collection reservation to the carrier. This will allow us to open a dispute with the shipping company. Take detailed photographs of the package and the damaged product. Indicate the order number and send everything by email to customer service.

It is possible to return the product, transport is the responsibility of the customer. If the product does not conform to the advertisement or has anomalies, contact customer service to evaluate the individual case.

The refund will be made excluding the cost of re-importation taxes.

The package must be packaged to perfection and with the utmost caution. Wrap the product in bubble wrap or soft material, placed in a cardboard box adequately sealed with packing tape.

Before proceeding, each product will be checked for its integrity and functioning. If the product has any discrepancies, customer service will promptly contact the customer for clarification.
If the check is successful, payment will be made within a maximum of 10 days. The payment method will be approximately the one used during the purchase. Unless otherwise agreed.